Politique de remboursement

Last updated: September 22, 2026

At LAVEN, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or exchange under the terms below.

1. Return Eligibility

We accept return requests within 7 days of delivery.

To be eligible for a return:

  • The product must be unused and unworn.

  • The product must be in its original condition, with tags and packaging intact.

  • The product must not be washed, damaged, or altered.

  • Proof of purchase or order details must be provided.

2. Non-Returnable Items

The following items may not be eligible for return:

  • Products that have been worn, washed, or damaged by the customer.

  • Products without original tags or packaging.

  • Items returned after the return window.

  • Products marked as non-returnable at the time of purchase.

3. Return Process

To request a return, contact us within 7 days of delivery.

Please provide:

  • Order number.

  • Reason for return.

  • Photos or videos, if required.

Our team will review your request and share the next steps if it meets the applicable return conditions.

4. Exchange Policy

We may offer exchanges for eligible products, subject to product availability and approval.

If the requested size or product is unavailable, we will inform you about the available options.

5. Refund Process

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, where applicable.

Refunds are generally processed within 5–7 business days after approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and clear photographs or videos.

We will review the issue and provide an appropriate resolution in accordance with our applicable policy.

7. Return Shipping Charges

For returns due to a change of mind, size preference, or other customer-related reasons, return shipping charges may apply.

For products that arrive damaged, defective, or incorrect, we will review the issue and communicate the applicable return shipping arrangement.

8. Cancellation Policy

Order cancellation requests should be submitted as soon as possible after placing the order.

Cancellation may not be possible once the order has been dispatched. Please contact our support team for assistance.

9. Contact Us

Brand: LAVEN

Email: vickeyselva123@gmail.com

Phone:  +91 7358865166

For return, exchange, or refund assistance, please contact our customer support team with your order details.

Thank you for shopping with LAVEN!